Shipping Time

We ship the products within 48hrs from the time of order placed.

Refused / Return Orders

Refused / Return product will be allocated to the bin or subject to 10% restocking fee for instant refund.

Loss, Damage/ Pilferage, mis-shipments, mis-billings, and shortages

1 Claims for lost shipment, or damage/ pilferage must be reported to supplier’s Claims department within 24 hours of delivery /excepted delivery date. If seller has filed a claim, the claim number must be given to supplier Claims Department when franchise reports the damages/ pilferage.

2 Replacement product will be billed to seller’s account when shipped. Credit will be issued for returned product when the returned product is received by supplier.

CANCELLATIONS

Cancellations request must be raised at supplier’s help desk and the response must state “Cancelled”. If a cancelled order is shipped in error, the Seller is responsible to contact its customer, the shipment returned to supplier. Before credit can be given, proof of cancellation must be produced and product is returned.